Worries Grow Over new Broadband Satellite Services for North 

24 April 2009

Worries over the reliability and level of service provided by Avanti to consumers in the north are emerging, says north MSP Peter Peacock.

The Labour MSP for the Highlands and Islands has been campaigning for improved broadband services across the region.

Mr Peacock has received a number of messages and e-mails expressing concerns and has tabled Parliamentary Questions about the issue and is seeking a meeting with Avanti to discuss progress in delivery and the reliability of the service.

Peter Peacock said, "Having high speed reliable broadband is becoming a modern day necessity for business and, increasingly, for leisure and entertainment.

"My office has received messages and e mails of concern about the new Avanti satellite services from some customers who have been connected and that is a worry.

"The service is designed to fill the gap left by more traditional forms of broadband not being available in some parts of the Highlands and Islands.

"The intention by government is right to try and fill the gap left, but the service needs to be reliable and I want to see this initiative succeed.

"That is why it is worrying that a trickle of complaints is beginning to filter through to me already.

"I have tabled some Parliamentary questions and will be seeking a meeting with Avanti to put to them some of the concerns that are being raised."

Mr Peacock added: "I will be happy to hear from anyone experiencing difficulties, so I can put their point to Avanti and I hope they will be able to give me the re-assurance that the issues are just teething troubles and not something much more fundamental."

 

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